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    Refund Policy

    You can review the most current version of the Refund/Returns policy at any time on this page. We reserve the right to update, change or replace any part of this policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. (Last Update 14/01/2020)

    Returns

    If for any reason you are not satisfied with your purchase simply return to our store at 70 Deshon Street, Woolloongabba Q4102.

    If you have purchased online follow below steps for a FREE return via post up to 5kg. Items over 5kg unfortunately are unable to be returned for FREE. 

    Step 1: Email our Customer service team
    • email hello@littlerookiesport.com.au
    Step 2: Get your label
    • Check your inbox, you’ll receive a courier docket.
    • Print your label.
    Step 3: Return your products
    • Re-wrap the products 
    • Attach your label.
    • Place your parcel in a safe place at your front door, our courier will collect. Or if Australia Post, drop at your nearest Australia Post office.
    Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 7 days, depending on the payment method used to place your order.
    If the item returned does not meet our Returns Policy your order will be sent back to you.

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags attached.

    To complete your return, we require a receipt or proof of purchase.

    Original freight charges if applied will not be reimbursed unless there is a fault in the product.  

    Some products need to be assessed

    We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:

    • cricket bats, tennis racquets and similar items
    • clothing, compression garments, some footwear; 
    • Scooters, Skateboards, Roller Skates

    Exclusions

    In some cases a refund, replacement or repair may not be offered if you:

    • substantially modify the product;
    • misuse the product contrary to user instructions or packaging labels; or
    • simply change your mind.

    Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

    • tailor made customer orders;
    • underwear (thermals and swimwear) and socks; and
    • gift-cards, vouchers, credit vouchers.

    Refunds 


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days. 

    Original freight costs if applied will not be reimbursed unless there is a product fault. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littlerookiesport.com.au.

    Exchanges 

    If an exchange is required, please visit our store at 70 Deshon Street, Woolloongabba Q4102 . 

    If you have purchased online we are unable to offer exchanges, However if you wish to exchange for the correct size, simply follow the FREE return process above for a refund of your original product and place a new order for your correct size/colour.