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    Refund Policy

    You can review the most current version of the Refund/Returns policy at any time on this page. We reserve the right to update, change or replace any part of this policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Returns

    If for any reason you are not satisfied with your purchase simply return to our store at 70 Deshon Street, Woolloongabba Q4102.

    If you have purchased online please email hello@littlerookiesport.com.au for a FREE return via post up to 10kg. Items over 10kg will need to be accessed by customer service team, please email hello@littlerookiesport.com.au.

    Items must be re-packaged for transport via courier, you will be sent an email with freight docket to attach to the parcel. 

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags attached.

    To complete your return, we require a receipt or proof of purchase. Please keep in mind Original freight charges if applied will not be refunded. 

    Some products need to be assessed

    We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:

    • cricket bats, tennis racquets and similar items
    • clothing, compression garments, some footwear; 
    • Scooters, Skateboards, Roller Skates

    Exclusions

    In some cases a refund, replacement or repair may not be offered if you:

    • substantially modify the product;
    • misuse the product contrary to user instructions or packaging labels; or
    • simply change your mind.

    Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

    • tailor made customer orders;
    • underwear (thermals and swimwear) and socks; and
    • gift-cards, vouchers, credit vouchers.

    Refunds 


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days. 

    Original freight costs if applied will not be refunded.

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littlerookiesport.com.au.

    Exchanges 

    If an exchange is required, please visit our store at 70 Deshon Street, Woolloongabba Q4102 . 

    If you have purchased online please email hello@littlerookiesport.com.au to organise a FREE return. A replacement for correct size/colour will be sent Replacement freight charge will apply however.