Returns & Refund Policy
You can review the most current version of the Refund/Returns policy at any time on this page. We reserve the right to update, change or replace any part of this policy by posting updates and/or changes to our website without notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. (Last Update 16/05/2020)
Returns & Exchanges
If for any reason you change your mind and no longer want an item(s) you have purchased from Little Rookie Sport, please return it to us instore within 30 days of purchase for an exchange or gift voucher equal to the value paid for the item (s). It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. No change of mind refunds are permitted. If the item(s) are deemed to have a genuine manufacturing fault, a refund may be issued.
If for any reason, you change your mind and no longer want a full price item(s) purchased from littlerookiesport.com.au, please return it to us within 30 days of purchase for an exchange or gift voucher equal to the value paid for the item(s).
Sale* items (excluding items advertised as ‘final’) can be returned for either an exchange or gift voucher valid for 3 years.
Full price item(s) are valid for a refund and must be returned to our online store to be processed via the payment method used at the time of purchase.
It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges.
For Online returns, exchanges and refunds please download a copy of our Returns/Exchanges form HERE and send your item(s) to:
Little Rookie Sport Online Returns
70 Deshon Street, Woolloongabba Q4102
We recommend that you return items using a trackable postage method. Little Rookie Sport will not be held liable for parcels lost in transit. Please allow 7 business days (14 days during peak periods) for the return to be processed and credited to your account.
If the item returned does not meet our Returns Policy your order will be sent back to you.
Original freight charges, if applied, will not be reimbursed unless there is a fault in the product.
For exchanges- Freight charges will apply for the new item and will be invoiced via paypal before sending.
Some products need to be assessed
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- cricket bats, tennis racquets and similar items;
- clothing, compression garments, some footwear;
- scooters, skateboards, roller skates.
In some cases a refund, replacement or repair may not be offered if you:
- substantially modify the product;
- misuse the product contrary to user instructions or packaging labels; or
- simply change your mind.
Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:
- tailor made customer orders;
- underwear (thermals and swimwear) and socks; and
- gift-cards, vouchers, credit vouchers.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days (14 days during peak periods).
Original freight costs if applied will not be reimbursed unless there is a product fault.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
PRODUCT PRE ORDERS
From time to time, we offer pre order items. This means we have guaranteed stock on its way from our supplier and we can offer it for our customers to secure on our online store.
As it is not currently in stock, you will need to read the item description carefully to decide if you can wait for the expected arrival date.
This date is an expected delivery date given to us by the supplier. We cannot accept responsibility for delays out of our control.
All pre order sales are final and cannot be cancelled or modified. Pre orders can not be exchanged before delivery.
Any other items that you order together with a pre order item will be held until all pre order items in your order arrive. Should you need the other items sooner, please make a separate order. If you have already made the purchase, please email us.